SHIPPING & RETURNS

Welcome, and thank you for supporting my work. Each piece in the Conversations collection is created by hand, sewn, painted, and finished with intention. I take great care in packaging and shipping your artwork so it arrives safely and beautifully.

Please read the shipping details below.

SHIPPING TO USA/CANADA/MEXICO

Free Shipping on Orders Over $600 CAD

All original paintings priced at $600+ ship free within North America.

This includes tracking, insurance, and careful protective packaging.

Flat Rate for Small/Medium Works

$20 CAD shipping on works under $600

• Includes tracking and insurance
• Free local pickup is available in Squamish, BC (Vancouver-area pickup can be arranged)

Most orders arrive in 5–10 business days.

INTERNATIONAL SHIPPING

I’m happy to ship worldwide.

• $85 CAD flat rate international shipping
• Tracking and insurance included
• Delivery typically 7–21 business days depending on destination

**Oversized Artwork**

For paintings over 40” on the longest side, shipping costs can vary widely between countries.

If an additional oversized fee is required, you will be contacted before your order ships.

Rolled Shipping Option

If you prefer a more economical option, I can ship your painting rolled in a tube (recommended for international collectors purchasing larger work).

Your local framer can re-stretch the canvas upon arrival.

Please reach out before purchasing if you’d like this option.

PACKAGING

Every artwork is packaged by hand using:

• Protective corners
• Acid-free paper
• Double-layer padding
• Rigid boxes or crates depending on size

I ship with trusted carriers such as Canada Post, UPS, or FedEx.

PROCESSING TIME

All original paintings ship within 3–5 business days unless otherwise noted.

You’ll receive tracking information the moment your painting is on its way.

RETURNS & EXCHANGES

Because each piece is an original artwork, all sales are final.

If your painting arrives damaged, please contact me within 48 hours with photos so I can assist with an insurance claim or replacement if possible.

Your happiness with your artwork matters deeply to me.

QUESTIONS OR SPECIAL REQUESTS

If you have any questions about shipping, framing, rolled canvas options, local pickup, or anything custom, feel free to reach out:

Email: kallynkeilartwork@gmail.com

I’m always happy to help.